Customer Service Associate

Key Responsibilities

• Manage the Information Counter and attend to shopper's enquiries, feedback and complaints with a pleasant disposition at all times.
• Observe and adhere to all standard operating procedures such as housekeeping, opening and closing of counter, stock taking etc.
• Support the execution of mall promotional campaigns includes administering redemptions, lucky draws and contests etc.
• Support the group loyalty program at mall level includes promoting the loyalty program/app to shoppers, registering new members and handling complimentary parking/gift voucher redemption etc.

Requirements

• Computer literate and possess good working knowledge in Microsoft Office, Eg. Word, Excel.
• Customer service oriented and enjoy interaction with all levels of people.
• Possess good communication skills and friendly disposition.
• 1 year experience in frontline or customer service job/environment is highly preferred.
• Bilingual in English and 1 other language will be added advantage.
• Willing to work rotating shifts, including weekends and public holidays.