Contact Centre

Our comprehensive and innovative approach to call centre staffing was built upon best-practice tools. For example, our sophisticated training system uses real-life simulations, including virtual customers to train employees before they are sent to work.

Successful customer call centre staff need to be highly motivated with a range of skills. We provide high-calibre professionals, always thoroughly screened and qualified in the following positions:

• Customer Service (inbound, outbound or inbound/outbound)
• Sales (inbound, outbound or inbound/outbound)
• Market Research (inbound, outbound or inbound/outbound)
• Collections
• Help Desk
• Quality Assurance